Streamline Your Workflow with HealthSherpa’s New Resume Link
Health Sherpa, in collaboration with CMS, has introduced an improved process for handling the InvalidAction error, making it easier and more secure for both agents and consumers. The new feature includes Identity Verification, enhancing the protection of consumer intent and ensuring data security.
If your team’s current process involves conducting three-way calls with CMS when encountering the InvalidAction error, now is the time to transition to using Health Sherpa's Resume Link feature. This alternative offers several advantages: it reduces the time you spend with customers, provides additional security for their information, and keeps your NPN securely associated with them throughout the process.
To make the transition smoother, we’ve attached Health Sherpa’s official document, which provides step-by-step guidance. Health Sherpa has also developed consumer-friendly instructions that you can share directly with your customers, making the process even easier to navigate. Embrace this efficient new approach to offer better service and save time on each interaction.
